R&T TOURS PRIVACY POLICY

Privacy Policy

Effective Date: 17th December 2024

R&T Football Tours LLP (“we,” “our,” or “us”) is committed to safeguarding your personal data and ensuring compliance with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information.

Company Information:

  • Company Name: R&T Football Tours LLP
  • Registered Address: Jubilee House, 3 The Drive, Warley, Brentwood, Essex, CM13 3FR
  • Company Registration Number: OC447781

1. Information We Collect

We may collect and process the following types of personal data:

  • Identity and Contact Data: Full name, address, email address, phone number, and any details submitted through forms or communication.
  • Financial Data: Payment details for booking tours, processed securely via trusted third-party providers.
  • Transaction Data: Records of bookings, payments, and related activities.
  • Technical Data: IP address, browser type, device information, and usage data through cookies or similar technologies.
  • Marketing and Communications Data: Preferences for receiving marketing materials.

2. How We Use Your Personal Data

We process your data under the following lawful bases: consent, contract performance, legal obligations, and legitimate interests.

We use your information to:

  • Process and manage your bookings, enquiries, and transactions.
  • Provide customer support and respond to your queries.
  • Send you important updates, confirmations, and service-related communications.
  • Send marketing materials if you have opted in (you can opt out at any time).
  • Improve our website and services using analytics tools.
  • Comply with legal and regulatory obligations.

3. Sharing Your Personal Data

We will only share your personal data when necessary:

  • With trusted service providers (e.g., payment processors, IT support, travel partners) for service delivery.
  • With legal or regulatory authorities where required by law.
  • If required for business operations, such as professional advisors (e.g., accountants, auditors).

We ensure all third-party providers meet GDPR requirements to safeguard your data.

4. International Transfers

If your data needs to be transferred outside the UK or EEA, we will ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses approved under GDPR.

5. Data Retention

We retain your personal data only as long as necessary for the purposes collected:

  • Bookings and Contracts: Retained for up to 6 years to comply with accounting and legal obligations.
  • Marketing Data: Retained until you opt out.
  • Other Personal Data: Retained as long as required to fulfil our services or obligations.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete information.
  • Erasure: Request deletion of your personal data where no longer necessary.
  • Restriction: Limit the processing of your data.
  • Portability: Request transfer of your data to another provider.
  • Objection: Object to processing, such as marketing communications.
  • Withdraw Consent: Where we rely on consent for processing, you can withdraw it at any time.

To exercise these rights, please contact us at:
Email: [Insert Email]

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

7. Data Security

We implement technical and organisational measures to protect your personal data, including:

  • Encryption of sensitive information.
  • Regular security reviews and data access restrictions.
  • Secure third-party platforms for processing payments and communications.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Cookies

Our website uses cookies to enhance functionality and analyse user behaviour. You can manage or disable cookies through your browser settings. For more information, see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

R&T Football Tours LLP
Registered Address: Jubilee House, 3 The Drive, Warley, Brentwood, Essex, CM13 3FR
Email: soccer@rttours.com